I. WHAT WE DO WITH YOUR INFORMATION
When you install or purchase a product of MerchBridge, as part of the installing or buying process, we are automatically able to access certain types of information from your Shopify account:
- User information: Store owner’s name, Email address, Store Address, Phone
- Store information: Store domain, Shopify plan/Shopbase plan, Products, Orders
- Activity status of our product: install, uninstall, upgrade, downgrade
- The browser and Operating system that uses our app
This information will only be used for product operation and customer services such as support, customization, refund… We do not display this information publicly or use it for personal purpose. We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
MerchBridge may collect statistics about the behavior of visitors to its website https://merchbridge.com and its sub-domain https://dashboard.merchbridge.com for research purpose only. We do not display this information publicly or provide it to others.
We do not store any information of your customers. All information related to customer orders will only be used to send to fulfillment.
We do NOT collect data of your payment method or your customers’ payment, nor do we have any permission to see or take action on.
Email marketing: When you install a product of MerchBridge, you agree to provide us your email address and we may send you emails about product instructions, new products, promotion and other updates. You can always unsubscribe from our email system or contact [email protected] to opt-out of all services.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].
Currently all transactions in app is handled via Shopify billing, we do not collect any personal and financial information. For transactions created via website https://merchbridge.com and https://dashboard.merchbridge.com, they will be processed through online payment such as Paypal or Payoneer. In few cases, MerchBridge collects personal information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with MerchBridge. We does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of services.
V. EUROPEAN RESIDENT
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
VI. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
IX. AGE OF CONSENT
By using our websites and products, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our websites and products.
XI. CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected]